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Power Bank Case FAQs

Q1. Can I use my USB cable other than that came along with my NewNow power bank case?

Yes.

Q2. NewNow power bank case’s efficiency?

Each NewNow power bank case loses power because of circuit resistance and voltage conversion.

As the industrial standards say, each power bank case is labeled based on its raw cells capacity rather than efficiency. We follow this standard like other companies.

Q3. How long will the NewNow power bank case lasts if it’s not in use?

Most of our power bank case’s static power consumption is less than 100uA, which means it will take 3.5 ~20 years to use up the battery.But the chemicals inside the li-ion cells will become less active as time goes by. Most external batteries will die in two years without use.

How to extend your power bank case’s life?

1. Remember to charge and recharge your battery at least once each 3-4 months.

2. Never overcharge or over-discharge your battery. You’d better keep it charged between 5% and 95%.


Q4. Can NewNow power bank case be used for overseas travel?

Yes. Make sure the USB adapter you take with is compatible with the voltage of your destination country. Each adapter’s voltage input is printed on its surface.

Q5. Can I take a NewNow power bank case on board airplanes?

Yes, each NewNow power bank case can be taken on board airplanes safely and legally.Listed below are the related requirements.


Quoted from Federal transportation security rules (Effective January 1, 2008):Lithium ion batteries (a.k.a.: rechargeable lithium, lithium polymer, LIPO, secondary lithium).

-Passengers may carry consumer-sized lithium ion batteries [no more than 8 grams of equivalent lithium content or 100 watt hours (wh) per battery].

This size covers AA, AAA, 9-volt, cell phone, PDA, camera, camcorder, Gameboy, and standard laptop computer batteries.

-Passengers can also bring two (2) larger lithium ion batteries (more than 8 grams, up to 25 grams of equivalent lithium content per battery) in their carry-on. This size covers larger extended-life laptop batteries. Most consumer lithium ion batteries are below this size.


Q6. What if I lose the accessories came with my power bank case?

Please make sure if you have got an extra one or contact us at support@NewNow.com


Q7. NewNow power bank case’s compatibility

NewNow Battery case and external batteries are 100% compatible with Apple and Android tablets and smartphones

Q8. Can it charge other digital devices and be charged simultaneously?

Yes.

Q9. Can I charge multiple digital devices at the same time?

No.

Q10. What can I do if the NewNow power bank case fails to recharge?

a. Make sure that the adapter is connected correctly.

b. Make sure that the USB cable is connected correctly.Please contact us via email at support@NewNow.com.


Q11. What can I do if the NewNow power bank case fails to charge my devices?

Check if the voltage is compatible with your digital device’s charging voltage.

Q12. How long does it take to charge my NewNow power bank case fully?

3-5 hours.

Q13. Can the powerbank rechargeable case and my phone be recharged at the.same time??

No.