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  • Q:How long will the external battery lasts if it’s not in use?

    A: Most of our external battery’s static power consumption is less than 100uA, which means it will take 3.5 ~20 years to use up the battery.But the chemicals inside the li-ion cells will become less active as time goes by. Most external battery will die in two years without use.

  • Q:How to extend your external battery’s life?

    A: 1. Remember to charge and recharge your battery at least once each 3-4 months. 2. Never overcharge or over-discharge your battery. You’d better keep it charged between 5% and 95%.

  • Q:NewNow external battery’s compatibility?

    A: NewNow external battery and external batteries are 100% compatible with Apple and Android tablets and smartphones

  • Q:How long will the NewNow power bank case lasts if it’s not in use?

    A: Most of our power bank case’s static power consumption is less than 100uA, which means it will take 3.5 ~20 years to use up the battery.But the chemicals inside the li-ion cells will become less active as time goes by. Most external batteries will die in two years without use.

  • Q:What can I do if the NewNow power bank case fails to recharge?

    A: a. Make sure that the adapter is connected correctly. b. Make sure that the USB cable is connected correctly.Please contact us via email at support@NewNow.com.

  • Q:Can I take a NewNow power bank case on board airplanes?

    A: Yes, each NewNow power bank case can be taken on board airplanes safely and legally.Listed below are the related requirements. Quoted from Federal transportation security rules (Effective January 1, 2008):Lithium ion batteries (a.k.a.: rechargeable lithium, lithium polymer, LIPO, secondary lithium). -Passengers may carry consumer-sized lithium ion batteries [no more than 8 grams of equivalent lithium content or 100 watt hours (wh) per battery]. This size covers AA, AAA, 9-volt, cell phone, PDA, camera, camcorder, Gameboy, and standard laptop computer batteries. -Passengers can also bring two (2) larger lithium ion batteries (more than 8 grams, up to 25 grams of equivalent lithium content per battery) in their carry-on. This size covers larger extended-life laptop batteries. Most consumer lithium ion batteries are below this size.

  • How to install NewNow Battery Charger Case?
  • A:

    *Before installing, pull the top of the case upwards and put your phone into it.

    *Slide your phone into the backup battery cover and make sure your phone is fully connected to the male micro USD dock port on the internal of the case

    *Press the ON/OFF switch for 3-5 seconds to activate ( or to stop)charging,and confirm the charging signal appears on your phone

    *Press the ON/OFF button once to check how how battery capacities are left.(1LED:≤25%, 2LED:≤50%, 3LED:≤75%, 4LED:≤100%)

    *Use your original charging cable to charge this battery case

  • Q:How to Jump Start 12V Vehicle with Portable car Jump Starter?

  • A:
  • 1.Make sure that the number of indicator light is not less than 3.
    2.Connect the red battery clamp of jumper cable to the vehicle’s positive (+)
    3.battery terminal and connect the black battery clamp of jumper cable to the
    4.vehicle’s negative (-) battery terminal.
    5.Plug the cord of jumper cable into the jump start socket.
    6.Start the vehicle.
    7.When the vehicle starts, remove the jumper cable from the unit and disconnect
    8.red and black clamps to the vehicle starter battery terminals within 30 seconds.
    9.Leave the vehicle’s engine running.